Privacy Policy - Returns and Warranties - Ad Match

Privacy Policy - We respect your privacy and are committed to maintaining your confidence and trust. Accordingly we maintain the following privacy policy to protect personal information you provide online. Any information you give to us will be held with extreme care and will not be used in ways that you have not consented to.

If you choose to email us and provide personally identifiable information about yourself, we will not use the information for any purpose other than to respond to your inquiry. We do not sell, rent, loan, trade or lease any personal information collected on our site. Our web site logs are not personally identifiable and we make no attempt to link them with the individuals that actually browse the site.

Our web sites track information about the visits to the web site. For example, it compiles statistics that show the daily number of visitors to the site, the daily requests received for particular files on the web site, and what countries those requests come from. These aggregated statistics are used internally to provide better services to the public and may also be provided to others, however, the statistics contain no personal information and cannot be used to gather such information.

On our web site, you may find links to third party web sites. Please note that we are not responsible for the privacy policies or content on third party sites. Therfore, it is recommended that you read the privacy policy of third party web sites for your information.

If you have any questions concerning this privacy policy, please don't hesitate to contact us.

General Returns Policy - Goods must be returned within 14 days of purchase in original packaging and with receipt for credit. Returned goods purchased @ a retail location will receive a cash refund. Goods purchased on a commercial credit account require return authorization (R.A.) from a SOP staff person. A restocking fee of 15 % may be charged on some goods.

Office Furniture - Furniture may not be returned. Deffective furniture will be repaired/replaced with the support of the manufacturers warranty procedure. Please contact staff immediately when a deffection occurs with your furniture. Many of our furniture suppliers offer limited lifetime warranties.

Office Machines - Most consumer office machines come with a one year warranty, this manufacturers warranty is extended by the manufacturer and does not implicate SOP to provide exchange/repair or replacement of the equipment. As such all Office Machines are not returnable, staff can assist you in having your machine serviced during your warranty period. Extended warranties are available on many office machines. SOP also sell a range of OKI commercial office machines with on-site service available - if your serious about office equipment, get OKI from SOP. Some exceptions to the above policy exist for some office machines, please see staff for details.

Printing - Most Printed products will be replaced quickly and at no charge if we have done the work incorrectly. We strive for accuracy and proofing prior to starting work. In some cases, customers may be required to approve printed work prior to progression. In those cases, proof printed work are not returnable.

Ink and Toner - All Korectype recycled inks and toners are 100 % garanteed. We encourage customers to try out this low cost, enviromentally friendly solution. Original branded Inks and Toners have a very low failure rate (less than 1 in 1000), as such we will encourage you to contact the machine manufacturer for technical support to insure that the cartridge is not working correctly prior to it's return. Returns of ink and toner are at the sole discretion of management and require their approval. Please contact staff for assistance if you are having trouble with your ink/toner. Inks and Toners for older models of equipment may be denied return or may be returned as an obsolescence credit (reduced rate).

Service Fees - Most of the service provided at Office Pro is free However some special service fee's can be charged from time to time - including fees for delivery, installation, assembly, interest on overdue accounts, typsetting, jobbing and other labour fees. Special fees for service will be discussed with you by staff prior to starting the work.

Advertising - SOP relies upon Office Plus - CIS for it's advertising and although Office Plus strives for accuracy in copy and illustration, we reserve the right to correct any errors. Prices may vary due to local marketing practices. In case of inventory shortage, a simular product may be substituted. Delivery, freight and/or set-up charges may apply to some items.

Add Match Guarantee - At Schelter Office Plus we want to make it easy for you to save money. We guarantee to match the published retail selling price of a local competitor. Simply show us their advertisement, we might confirm the products availability at our competitors location and if we have one in stock we'll match their price on the spot, if we don't have one but can locate one in our warehouse, we'ed be happy to order it in for you. Simply ask a sales person to Ad Match PRIOR to your purchase, we'll get to work on saving you money.

Some non local competitors ( internet or catalogue ) might have hidden processing and shipping fees that we need to investigate. We'ed be happy to do a price comparisson and match their true* price as well.

Sorry, some prices can't be matched. "Buy one, get one discounted" or "Clearance" or "limited purchase" or "Buy this and receive that free" or "discontinued" or "refurbished" or "going out of business" or "rewards card discounts" or "contract prices" or bulk discounts where the price of the individual product is not clear, for example.."NO HST" or "15 % off" does not tell us the actual price of the item. Of course, some of our competitors make mistakes in their advertising, which is why we must check out their offer before agreeing to match it. We do not match competitors mistake offers or mistake prices. Products for ad match must be identical in every way. Also, we don't Ad Match to items previously purchased at SOP, Ad Match applies only to new purchases.